Meet The Team 

Welcome to our 'Meet the Team' page!

Behind every great IPS experience, there's a team of passionate individuals working tirelessly to understand your needs, provide tailored solutions, and ensure your satisfaction. Get to know the faces and stories that drive our success and make us who we are.

Our sales team is here to make your experience with us seamless and rewarding. Unsure of who your department's representative is? Each name is color coded with their territory highlited on the maps above.

Thank you for considering Industrial Protection Services, LLC as your partner. We're excited to show you how our team can make a difference.


Management Team

Kevin Murphy

Kevin Murphy, with his supportive mother Ellen in his corner, took over management of Industrial Protection Services, LLC in 2012, working alongside his father, Dick, until Dick’s passing in 2017.

With the same passion his father had, he worked his way from service technician to salesman, finally to general manager. To Kevin, fostering strong customer relationships and ensuring their ongoing satisfaction holds greater significance than just securing a sale. He prides himself in constantly updating and broadening his business’s product line to provide the New England area fire service with a "One Stop Shop."

In his free time, Kevin enjoys spending time with his wife, Annie, his four kids, Lindsey, Madison, Erin, and Kevin Jr., fishing and boating. 

Ed Ashegh

603-685-8040 | eashegh@ipp-ips.com

Ed has been with Industrial Protection Services for the past 24 years, transitioning from a service technician to a sales representative, and currently holding the position of Sales Manager. He is deeply passionate about collaborating with all 12 members of the IPS Sales Team and delivering high-quality solutions to our valued customers. Additionally, Ed is responsible for conducting numerous product demonstrations for the company, with his favorite product to demonstrate being Holmatro Rescue Tools. "It's the most hands-on product we represent, which truly captivates our customers. Who wouldn't enjoy cutting up cars?"

During his leisure time, he takes pleasure in activities such as fishing, hunting, and motorcycle riding.

Cindy Murphy

603-685-8040 | cmurphy@ipp-ips.com

Originally starting with our sister company Industrial Protection Products in 1999, Cindy transferred to IPS's customer service team 8 months later.

As IPS's office manager, she processes orders and requests for all of our customers, as well as assists in helping with any customer issues that may arise. Cindy has handled everything from entering orders, invoicing customers, and shipping and receiving; she has even helped out in the service department and has handled multiple repairs and returns!

Vincent Cicerchia

978-618-0499 | vcicerchia@ipp-ips.com

As the Vice President of Business Development at IPS, Vincent's primary role revolves around providing assistance and support to Kevin, the CEO, as well as the entire team as they collectively work towards the growth and success of IPS.

"What fuels my passion for the job is the unique environment at IPS. Being a family-owned and operated business, there is a strong sense of commitment and dedication among the team, making it a pleasure to contribute to the company's growth and success."

Among the array of services, products, and brands that IPS offers, his favorite area to focus on is customer service. He firmly believes that excellent customer service is the backbone of any successful business. 

Outside of the professional realm, he finds joy in striper fishing!

Product Specialist

Cliff Plourde 

Sr. Product Specialist Hazmat Response Equipment, Portable Gas Detection, and Inflatable Rescue Boats

603-533-6004 | cplourde@ipp-ips.com

Cliff joined IPS in January of 2011. His primary role and responsibility is selling and servicing portable gas detection, Hazmat Response, and Special Operations equipment and supplies. He spends a large portion of his time working with local, State, and regional Hazmat Response Teams as well as Industrial Hazmat Response Teams. Also included is work with the IPS sales staff supporting them in their gas detection, hazmat response equipment, and inflatable rescue boat sales.


Early in Cliff's sales career as well as fire service career he became interested in hazmat response. Some of the first products he sold were Overpack drums and absorbents. Shortly after that, from repeated requests, he started to sell portable gas detection... "and the rest is history". Although he sells and services a lot of gas detection, the products he enjoys working with the most are the boats. "Being a hard-core boat enthusiast, they are just plain fun to sell and work with; customers enjoy talking about them and boat delivery day is always an exciting time!". 


In his personal life, Cliff has been in the fire service for 43 years. Throughout his career he has served as an Engineer, Lieutenant, Training Officer, Secretary of the Fire Association, Captain, Assistant Chief, and now as Fire Chief of New Boston Fire Department. He also serves as the town’s Forest Fire Warden and Chairman of the Board of Firewards. Recently, Cliff was recognized by the NH Fire and Emergency Services Committee of Merit with a Citation for 40 + years in the fire service.


When he is not at IPS or the station, Cliff enjoys boating, fishing, upland game hunting, dog training, scuba diving,and time with family and friends.


Massachusetts Sales Team

Zach Bigda

603-453-0838 | zbigda@ipp-ips.com

Zach recently joined the IPS team as the Western Massachusetts sales representative. He currently covers Hampden, Hampshire, Franklin, and part of Worcester counties. Zach has been in the fire service since 2008 and has experience with volunteer and career departments. He is also a paramedic of nearly 10 years and holds a position on a national medical response team.

Between customizing Fire-Dex turnout gear and getting dirty on the drill yard, he enjoys spending time with his two children. 

Bob Barton

401-497-4894 | bbarton@ipp-ips.com

Bob comes to IPS with over 20 years of experience selling fire equipment. He is a retired Captain of 34 years from the City of Pawtucket, Rhode Island. He graduated from Rhode Island’s first EMT school and ACLS school, with an AS in fire science. Bob also served as a line officer, Haz-Mat, Fire Marshall, and training officer. "Every day is a new learning day not to mention the great people I get to interact with."

Bob enjoys taking the Harley for a ride or spending time with his wife and son.

Sean Rogers

781-647-1447 | srogers@ipp-ips.com

Before joining the IPS team, Sean started with our sister company, IPP in 2017. It was his all-round aptitude for sales and service that drove him to make the switch in 2021. Today he services Central Massachusetts, aiding his departments however he can. Sean's favorite product to sell is the 3M™ Scott™ Air-Pak™ X3 Pro SCBA; he enjoys learning about the benefits of wearing an SCBA, allowing him to better educate his departments. "I look forward to continuing the passion my family has shown in this company for over 40 years and want to continue the trend of providing the best customer service in the region.".

When not working, you can find Sean golfing, playing flag football or watching Boston Sports!

Terry Link

978-284-9004 | tlink@ipp-ips.com

Terry joined IPS in 2019 with over 20 years of sales and service experience. She came to us with background in fire service as she was a volunteer back in New York and has been married to a Firefighter for 25 years. She says she probably missed her calling and should have been a fulltime Firefighter as she has great passion for the fire service. Terry covers Essex County and part of Middlesex in Massachusetts  and Seacoast in New Hampshire. Her favorite product to sell is extrication tools... "We get to cut up cars and smash glass what is there not to like about that!".

In her spare time, Terry enjoys spending time with her family and friends.

Danielle Elliott

617-590-3382 | delliott@ipp-ips.com

Danielle comes to IPS with 25+ years of marketing & advertising experience and 18 years of corporate event planning. She has utilized her marketing skills to become one of our leading sales representatives. Her specialty is turnout gear, and she loves working with the Firefighters one on one to get them exactly what they need to stay protected. Covering the Massachusetts Metro area, Danielle is responsible for many large fire departments. “Shortly after I started here, I took a call from a customer, and he yelled, “Danielle YOU just saved a life!” He went on to explain that equipment I lent him was used to save a man that was trapped in a burning building! That day I realized the impact our role plays in helping to keep people safe, and I’ve never looked back.".
 
On a personal level in addition to her love for her family, the ocean, and of course her Frenchie Lt. Blaze, she’s also a professional cake decorator.

Paul Lamourex Jr.

508-927-2900 | plamourex@ipp-ips.com

Paul has been with IPS 6 going on 7 years, serving Plymouth, Bristol, Norfolk, Barnstable Counties Departments & Joint Base Cape Cod Fire Departments. In addition to his title as IPS sales representative, Paul has been in the fire service for 42 years. Starting his career in West Bridgewater MA in 1981, he served 4 years as call Firefighter/EMT. Come 1985, Paul served 35 years as a career Firefighter/EMT for Bridgewater MA, retiring as Senior Captain. In 2019, Paul served 4 years as call captain/EMT for Plympton MA. Today, Paul is currently with Onset MA Fire District as Car 50. Paul loves the departments he serves and the team he works with at IPS, “I have many great customers whom I consider friends, brothers, and sisters.”. 

When Paul is not enjoying his time as an officer with NEFAMA where he has been a member for the last 36 years, you can find Paul working in his yard or spending time with his triplets.

Dave Giberti 

508-509-7864 | dgiberti@ipp-ips.com

Dave has worked for IPS for many years involved in both sales and service roles. He enjoys the variety of work he gets to do and especially enjoys the opportunity to meet and work with so many great customers and coworkers.  

When he is not working, Dave enjoys camping and boating.


New Hampshire Sales Team

Ben Lefebvre

603-247-9442 | blefebvre@ipp-ips.com

Ben came to IPS in 2017 with many years of fire service experience and prior sales experience. For over 17 years he has been a career Firefighter where he has served as Firefighter for the Town of Hanover, NH Fire Department and currently works for the City of Nashua Fire Department where he is a Lieutenant working out of Station 2 and assigned to a regional Haz-Mat Team.

Over his time at IPS, Ben has covered sales territories in Central and Western Massachusetts but is very thankful to be back covering New Hampshire. He currently covers Cheshire & Sullivan Counties, the Upper Valley area of Grafton County as well as Western & Central Portions of Merrimack & Hillsborough Counties. Ben prides himself on building relationships that are built on trust and allow him to work with Fire Departments to ensure that the men and women who serve their communities have the most efficient and reliable equipment available to them.

When Ben isn’t working you can find him and his wife chasing their two daughters down a local ski mountain or spending time with friends and family at their family camp on Lake Winnipesaukee.

Gary Hicks 

603-455-2337 | ghicks@ipp-ips.com

Gary joined the Industrial Protection Services team in the fall of 2022 after retiring from the Franklin New Hampshire Fire Department. He comes to us with over 25 years of fire service experience. Gary still has a passion to serve his community and has remained a member of the Franklin Fire as a call firefighter. 

One of the things Gary has enjoyed since joining IPS is stopping in at all the different fire departments in his territory and building relationships.  Out of all of the products and brands IPS carries, Gary's favorite products to sell is NRS water rescue gear. Gary has a passion for water rescue due to the multiple challenges it presents.  

When not at work Gary enjoys boating in the summer with his family. In the fall, you are likely to find him out in the woods hunting upland game birds with his chocolate lab Barley.


Maine Sales Team

Jon Usher

978-265-2562 | jusher@ipp-ips.com

Jon started with IPS in 1998 as a service technician and moved to sales for southern and coastal Maine in 2011. He covers York, Cumberland, Oxford, Franklin, Somerset, Kennebec, Androscoggin, Sagadahoc, Lincoln, Knox, and Waldo Counties. Jon still helps out with service for the state of Maine. His favorite product line is Holmatro Rescue Tools. "It's rewarding to see the product you sell and train on make a tangible difference for people on their worst day.".

When he is not working, he enjoys spending time with his kids at their sporting events. 

Jon Marshall

207-751-5945 | jmarshall@ipp-ips.com

Jon Marshall has been an IPS salesman covering the Aroostook area and Northern Penobscot counties since 2011. Marshall is passionate about the work he does at IPS as it allows him to continue to have daily contact with others in the fire service, as well as care for areas of the state that have been underserved in the past.

In his free time you will find him enjoying the North Woods and all it has to offer without the crowds, traffic, and noise of more urban areas. “Nothing beats seeing all the stars on a truly dark night where there is no ambient light.”. 

Ed Farnsworth

207-500-6155 | efarnsworth@ipp-ips.com

Ed has been with IPS since June of 2022. He comes from a long fire service background. He grew up in the Ellsworth Fire Department, where he has been a call Firefighter for 37 years. He is also Captain and training officer for the Town of Lamoine, where he has volunteered for 27 years. Today Ed covers Eastern and Central Maine. “ I truly enjoy working with my customers, many of them I have known for years.”

In his free time Ed loves to travel with his family and friends.  


Office Team

Gina Zaccari
 
Gina has been an Administrative Assistant with IPS for 18 years. She is responsible for processing all customer orders and vendor purchase orders for a team of fourteen sales representatives. In addition, Gina handles all processing of service orders from start to finish for nine service technicians. Gina is dedicated to customer service, always happy to assist with customer inquiries, whether over the phone, internet, or in person!
 
Gina enjoys and takes pride in working at IPS because it allows her the opportunity to help others, something she’s very passionate about. For her, it’s not just a job, but a great company and family-like atmosphere, where teamwork is emphasized daily.   
 
In her spare time, Gina’s personal interests include physical fitness and traveling.

Richard Patterson

Joining IPS in 2020, Richard has a decades-long career in various healthcare, manufacturing, and distribution industries. Now the Controller, Richard, manages our accounting department.

Richard's activities include forecasting, budgeting, tax preparation, strategic planning and execution, process and quality improvement. “I really enjoy problem solving. I participate in strategic decision making to help shape and decide long term objectives. I also see myself, not just as an accountant but a business partner who has an equal stake in whether the business is successful or not.” His greatest achievement, however, is raising 4 humble, smart and compassionate children, with whom he enjoys spending time.

When not at work, he enjoys traveling with his wife, seeing concerts, and motorcycle rides on the weekends.

Lennie Bedard

Lennie, IPS's shipper and receiver, has been running the IPS warehouse for the last 3 years. He is responsible for processing and packaging items from Bauer Compressors, Air-Paks, rescue boats, Streamlight flashlights, and so much more! Lennie assists in loading and unloading items from multiple distribution trucks, as well as, prepares important shipping documents ensuring these lifesaving products go to the appropriate customer.

When not at work you just may find Lennie savouring the day at Zorvino Vineyards! 

Michael Bettencourt

Michael Bettencourt handles accounts receivable for Industrial Protection Services. He has been with company since January 2023. Michael is responsible for contacting customers with outstanding invoices along with doing the daily deposits and posting the daily receipts.

When not at working, some of Michael's interests include camping, playing golf and an occasional trip to the casino!

Joycelyn Lagasse

Joycelyn manages Marketing, Social Media, and Design at Industrial Protection Services. Having completed her Business Management & Marketing degree at Suffolk University in December 2022, she promptly joined the IPS team in February 2022 to pursue her passion for creativity. 


Her role at IPS not only allows her to express her creative abilities but also fosters a meaningful connection with the different first responders she has the pleasure of meeting. Joycelyn's admiration for these heroes goes beyond professional curiosity; her family had the experience of a house fire, and the courage and compassion exhibited by the responding firefighters left a lasting impact.


In her free time, she enjoys exploring new eateries, spending time outdoors, and socializing with friends.

Kelly Rogers

Kelly is the Warranty and Repair Manager at Industrial Protection Services.  She has been a member of the IPS team for over seven years and is responsible for initiating repairs and returns for any equipment that cannot be serviced in house.

She is passionate about IPS because it was started by her father in 1993 and is now run by her brother, Kevin. "Being a part of a family business is truly a gift.". 

In her free time Kelly enjoys boating on Lake Winnipesaukee with her family, riding motorcycles, and skiing and snowmobiling in the winter.

Service Team

Jeff Craig

Husband, dad, caretaker, wallet for his wife, their 3 kids, 2 cats, and a tortoise...

At IPS Jeff carries the title of shop coordinator as well as technician; he also dabbles as the SCBA trainer for new hires. Having worked at IPS for 10 years and counting, he has accumulated many responsibilities. One of his biggest responsibilities and challenges has been implementing a tracking system for all the equipment that makes its way into the IPS shop for repairs. Jeff is passionate about his work because he knows that this equipment working correctly is a matter of life and death. 

When not working, he likes to relax with video games or a bit of model making!

Dan Dickey

Dan has been a service technician for IPS since September 2020. He is very passionate about making sure all of the equipment he tests and repairs, is safe and functional for those who use them. His favorite service is hydro-testing DOT cylinders. 

In his free time, he likes to spend time with his family, friends, and his dog Charley.

Tom Murphy

Tom has served as an IPS service technician for over five years. He takes pride in contributing to the maintenance of fire departments, a commitment that has taken on added significance since his twenty-year-old son recently joined the Saco Fire Department.

During his leisure hours, Tom spends his time outside, often taking walks with his dog, Dierks - a nod to the country singer Dierks Bentley.

Dave Schofield

Dave has been an IPS service technician for the last 6 months. When in the warehouse, he enjoys working on Holmatro Rescue Tools; "It's extremely mechanical work. These tools can be the most important piece on a truck.". 

In his spare time, Dave enjoys drag racing! 

Todd Elliott

Todd has been a service technician for Industrial Protection Services since March of 2014. When not working hard in the IPS warehouse, you can find him at Tewksbury Fire Department where he has been a firefighter for the past 17 years.

His favorite IPS service to supply is both in-house and on-site flow testing for all 3M™ Scott™ Fire & Safety units.

When not in the warehouse or at the station, Todd enjoys camping.

Scott Zins

Scott is a service technician for IPS. He started with us in April 2019 after retiring from Windham NH Fire Department with 32 years combined expeirence as a firefighter, medic, and mechanic. He is a skilled and certified repair technician in 3M Scott Fire & Safety, Holmatro Rescue Tools, and Bauer Compressors. Scott is also responsible for assembling and servicing rescue boats, vents, saws, and fans. As a retired Firefighter Scott understands the importance of properly repairing and maintaining life safety equipment; he also enjoys the intricate workings of high pressure systems both air and hydraulic.

Scott spends his off time with his wife, family, and friends and enjoys all things New England.

Dan Kelleher 

Dan has been an Industrial Protection Service's service technician for the past 15 years, serving 5 years full time and 15 years part time. Dan can fix just about anything that comes through our warehouse doors, while performing annual maintenance for our customers. His favorite thing to do is work on compressors. 

When not at IPS or the fire station, Dan enjoys spending time outside or with his family. 

Ryan Hooper

Ryan joined the IPS family two years ago with several years of experience as a Volunteer and Career firefighter. Today in addition to being an IPS service technician, he serves as a lieutenant with departments throughout Hillsborough County in New Hampshire. Ryan's favorite tools to fix are Holmatro Rescue Tools; he enjoys learning the intricacies of the tools his customers work with every day. 

On his off days Ryan enjoys playing golf and fishing.

Ed Bradbury

Ed began working as a service technician for Industrial Protection Services, LLC in August of 2023 after retiring from a career in the fire service.

His responsibilities include the service and repair of rescue tools and breathing air compressors, as well as the testing of various equipment used in the fire service.

"As an end user of the equipment for many years, it is interesting to see the evolution and advances that enhance the effectiveness and safety of firefighters."

When not at IPS, he enjoys spending time with his family and friends.

Brian Cronin

Brian joined the IPS team in May of 2022 as a part-time service technician. His responsibilities include hydrotesting cylinders, inspecting/repairing/servicing air-paks, removing/installing DOT cylinders and a variety of other things. As a full-time firefighter himself, Brian is very passionate about making sure every department that IPS services can rely on their equipment when it is needed most. 
 
Among all the responsibilities tasked to Brian, he greatly enjoys servicing air-paks as they are one of the most vital pieces of equipment used on a regular basis. If not at IPS or the firehouse, you can find Brian at the gym, hanging with friends, or simply relaxing at home!


About IPS

Thank you for affording us the opportunity to give you a brief description of Industrial Protection Services, LLC and our business philosophy.

Founder Dick Murphy's profound affinity for the private sector's work propelled him to excel in respiratory safety. Having dedicated significant time here, his expertise naturally led him to the fire service. In 1993, shortly after his induction into the fire service arena, Murphy experienced a revelation.

This revelation underscored the necessity for a specialized distributor exclusively catering to the fire service. In response, Murphy founded Industrial Protection Services, LLC (IPS), recognizing in IPS a significant opportunity to comprehensively tackle the unfulfilled needs of fire departments throughout New England.

Today, IPS is proudly the area’s number one fire service equipment distributor. We have been honored to receive a series of prestigious awards, a testament to our unwavering commitment to excellence. We are proud to share that we are a…

3M™ Scott™ Fire & Safety Five Star Distributor and Service Center

Top 10 Dealer in the country for Holmatro Rescue Equipment

Fire-Dex® Gold Premier Partner awarded for Outstanding Sales Achievement

BAUER™ Compressors Top 10 Distributor

The Jeffrey Butland Family Owned Business of the Year Award Winner...

Kevin Murphy, General Manager and Partner

While our business is growing year after year, one thing that will never change is our dedication to customer service and satisfaction. At present, we have twelve people on our sales force and eight technicians in our service division, allowing IPS to currently serve all of Massachusetts, Maine, and New Hampshire.  

Every day, each member of the Industrial Protection Services, LLC family diligently seeks opportunities to enhance our service delivery and meet the evolving needs of our customers. Whether engaging in a productive conversation with our proficient team of 12 sales representatives or interacting with our skilled service department during the hydro-testing of SCBA cylinders at your facility, we consistently remain at your service.

From everyone at Industrial Protection Services, LLC, thank you. Thank you for allowing IPS to be known for our excellent reputation, knowledgeable sales force, and unbeatable service department. We promise to always guarantee a level of excellence unmatched in the industry.  

Sincerely,

Kevin Murphy
General Manager
Industrial Protection Services, LLC